AVS World’s integrated end-to-end Operations Support include information diffusion, scrutiny and approval of documents, telephone and e-mail support, fee collection and remittance, data reconciliation and appointment scheduling to delivery of passports to citizens in a timely mode. These integrated Operations Solutions will directly benefit our clients in eliminating the gaps and reducing the costs. In conjunction with the various end to end operations solution, we endorse our proficiency to include end-to-end ‘Biometric Enrolment’ solutions and services, which comprise the infrastructure supporting data capture and systems integration. Below is a detailed explanation of each of our service portfolio –
Visa/Passport Application Processing with Bio-Metric SolutionVisa and Passport application processing services is an end-to-end arrangement. This arrangement has developed into a consistent procedure which incorporates data diffusion, automated application and appointment frameworks help lines, collection and settlement of fees, biometric enrolment, and convenient value added services to improve the applicant’s experience.
Our Biometrics Enrolment solutions offer:Our state of the art technology is capable of capturing text and photo, image data, for transferring into the frameworks of diplomatic missions. The data is encrypted for security purposes and uploaded via online file transfer, or via CD/DVD.
Data AppeasementAVS synchronises the submission of applications with the Mission requirements to facilitate scrutiny process. All applications are sorted and listed by the given criteria, for example, visa category, priority case, previous refusal, and so on. They are then submitted in lots, at appointed times.
Appointment SchedulingCandidates called for an interview can plan an arrangement, either by calling our call centers or by sending us an email. Our Appointment Scheduling System can be customized to suit the mission’s requirements by parameters of date, time-range and visa category. It gives complete adaptability to the visa area. The framework controls duplicate appointments, by guaranteeing that no candidate is permitted to book multiple appointments, utilizing the same name and passport number.
Our system allows an applicant to:
AVSworld offers the following services relating to Return Delivery of Passport services:
All applications are logged onto our electronic tracking system immediately after acceptance at an Application Centre, by assigning a barcode to each passport. The movement of the passport and related documents are tracked by barcode scans at each step of the process (i.e. counter to back office, back office to Operations Hub, Operations Hub to visa section, and so on).
The physical movement of documents is governed by the following norms:
Processed applications are collected from the visa sections, at specified and agreed timings. These processed applications are accepted only in sealed return envelopes, provided by AVS world. This ensures confidentiality of the data. Return envelopes can be gathered from the Application Center where the application was submitted. As an alternative, a candidate can likewise get the envelope conveyed by dispatch, for a supplementary charge.
In a few regions, AVS has the facility to operate a same-day service for priority category of candidates. The qualifying candidates, who present their application before cut-off time, will have their records submitted to the visa segment, in a separate priority-lot. The visa segment forms these applications on a need basis and hands them to AVS, the same afternoon. AVS guarantees that these applications are ready for collection, the same evening.
Online web-based systemOur online framework is accessible 24 hours giving status on the progress of the application. Web based system of AVS provides tracking of the application with five status messages and end to end encryption ensures the security of the documents submitted.
Backup and Disaster RecoveryWe have a two prong back-up and disaster recovery approach- First, we maintain an onsite, automated, daily backup of the database files. Second, we utilize an offsite back-up and storage system that performs a nightly transfer of the daily backup of the data to a secure offsite location for disaster recovery purposes. We perform data back-ups based upon system volume and the backups range from one to four times a day. All the back-up drives are stored offsite.
SecurityWe utilize industry best practices for securing client information transmitted over the Internet. Online SSL 256-bit encryption secures all client information transmitted between our servers and customers. Physical access to the systems is observed and confined to only authorized individuals. As a major aspect of our overall security controls, we physically limit access to our own system to just those clients who are authorized. The framework is set to time out at regular intervals to avoid unapproved review.
Best Customer ServiceWe provide a quick Turnaround Time on most requests. You will get a dedicated account manager for all the work-related requirements. Our reports are clear and easy-to-read. We send regular email alerts for completed checks.